Orders
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Are my payment details/data secure?
Your security is our absolute number one priority. We understand that technology is a moving target when it comes to security measures so we go through annual audits to ensure that we are using the best technology and security protocols. On top of our latest advancements in technology and securi... -
Can I place my order over the phone?
At this time we are unable to provide phone support or order processing. All orders are to be placed directly through our website. If you need order related help please contact us using our contact us link. -
Do you have a phone number I can call?
At this time we are unable to offer phone support unless specifically requested. We can arrange call back support. Please email support@lynkpleasure.com We also have 24/7 email and live chat support. -
Do you have a physical store I can visit?
No, Lynk Pleasure is an eCommerce business with warehouses throughout the United States. We do not offer any pickup or will-call service. -
Yes, absolutely. We wanted to make our entire catalog available to everybody which is why we now offer payment plans through Klarna. Payment plans up to 4 months interest-free. For more information, please visit our Klarna information page.
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Do You Use Fraud Prevention Services?
At Lynk Pleasure, we understand the importance of security when it comes to online transactions, especially in the adult products industry. Your security and ours are our top priorities, and we go above and beyond to ensure that your information is safe and secure. State-of-the-Art Security Meas... -
If you want to cancel your order please submit a request through our contact us form as soon as possible. You can also email us at support@lynkpleasure.com. Due to our expedited warehouse operations, we cannot guarantee that your order will be canceled. We will do our best to accommodate your ...
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Please login to your account to track your order. If you do not have an account please contact us and well look it up for you.
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How do I add products to an order that I've already placed?
We are unable to add any items to existing orders. To cancel your order or remove some items from your order, visit the contact us page. -
I haven't gotten my refund yet, when should it show up on my bill?
Credit card refunds will appear on your statement in the next billing cycle or, in the case of online banking, should appear in your account within 10 business days. Please refer to our return policy. -
My tracking says it was delivered, but I didn't receive my package.
Unfortunately, this can happen from time to time. If your package shows delivered but you did not receive it, oftentimes the best thing to do is wait. We have noticed that in 99% of the cases the package shows up a few days later. We also recommend speaking with your delivery driver directly as ... -
What payment methods do you take?
At this current time, we offer several secure and discreet payment options. We take all major credit cards including Visa Mastercard Discover American Express Diners Club We also accept Paypal Payment Plans We also offer Sezzle which gives you a payment plan with no interest. Click here for m... -
What will my credit card statement say? Is it Discreet?
We understand how important privacy is which is why even our billing is discreet. Your billing statement will read RMMD Co or Lynk. Our shipping labels have no mention of product contents. -
Why didn't I receive a confirmation email?
We send an order confirmation email for every single order. Some email accounts do not accept our emails due to the nature of our business. If you want your order ID and more information on your order you may submit a Support Ticket.