Shipping
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Do you refund shipping costs if my order is late?
Unfortunately, we are unable to offer any refunds of shipping costs due to late deliveries. Due to Covid-19, all shipping carriers have stopped guaranteeing their delivery times, therefore we must do the same. Please review our shipping policy for details. -
Yes, we do ship internationally. For a full list of countries that we ship to, please add an item to your cart and proceed to checkout, in the shipment details, you will find the list of all available shipping countries. Unfortunately, if your country is not listed, we cannot ship to your countr...
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Oh yes! Our shipping is guaranteed to be 100% discreet. We know how important privacy is. All orders are packaged in discreet plain brown boxes or envelopes with no markings on the outside. The shipping label will read TEM or RMMD Co. For more information and shipping package images, check out...
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What are your shipping options?
Domestic Shipping Free Shipping Any order $69 or more qualifies for free standard USPS shipping. 5-7 day delivery Flat Rate Priority Expedited Shipping All domestic orders receive a simple flat rate shipping charge of $13.99 for standard USPS Priority shipping. 3-5 day delivery Military + U... -
What happens if my package shows delivered but I did not receive it?
Do you fear that your order has been misdelivered or lost? Please do not worry, we have a process to ensure you are taken care of. Following these instructions enables you to get your package as quickly as possible if it's around. 1. Verify the shipping address You can look up your order's shipp... -
What if my package arrives damaged?
Unfortunately from time to time the shipping carriers mishandle packages and leave them damaged. We are here to make sure you are taken care of though so please don't worry. If your package arrives damaged please immediately let your delivery driver know so they can make notes in the event of fi... -
We do our best to get orders out as quickly as possible. Under normal circumstances, 99% of all shipments would be processed within 24 hours. Unfortunately due to the new Covid 19 restrictions, order processing times can take up to 3 business days. For more information please visit our shipping...
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Your order will be discreetly shipped from one or more of our strategically located warehouses. We have fulfillment warehouses in California, Texas, Idaho, Colorado, Michigan, and New Jersey. Where your order ships from depends on where you are located and which items were purchased.
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Why didn't I receive my full order?
We do our best to ship all items together however there may be instances where we must ship your order from more than one of our strategically located warehouses throughout the United States. Please review your order status page for updates on your shipment tracking. We do not backorder items, ...